Refund policy

REFUND POLICY

ALL SALES ARE FINAL

Due to the nature of skincare products, all sales are final. We do not accept returns, exchanges, or refunds on any items once they have been purchased. This policy ensures the safety, hygiene, and integrity of our products.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

While we take great care in packaging and shipping your order, we understand that issues may sometimes occur. If you receive a damaged, defective, or incorrect item, please follow these steps:

  1. Contact Us Within 48 Hours

    • Email us at hello@ceciliaskinco.com within 48 hours of delivery.
    • Include your confirmation number, a clear description of the issue and photos of the damaged or incorrect item.

  2. Review & Resolution

    • Our team will review your request and determine if a replacement or store credit is applicable.
    • If approved, we will provide a resolution within 5-7 business days.

  3. Exceptions

    • Minor variations in product packaging do not qualify as defects.
    • We do not offer refunds or replacements for orders reported beyond the 48-hour window.

ORDER CANCELLATIONS & MODIFICATIONS

Once an order is placed, it begins processing immediately, and we cannot cancel or modify it. Please review your order carefully before completing your purchase.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages once they have been shipped. If your package is marked as “Delivered” but you have not received it:

  • Check with neighbors or your building management.
  • Wait 24 hours, as carriers sometimes mark packages as delivered early.
  • If your package is still missing, please contact the shipping carrier directly.

NEED ASSISTANCE?

For any concerns or issues, reach out to us at hello@ceciliaskinco.com or 403-872-5993, and we’ll be happy to assist you.